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The Program - How it Works

One Bite at a Time combines the Six Sigma improvement model with a few simple tools used in Six Sigma and elsewhere. The result is an easy but remarkably effective method for managers at all levels to use with their people to find better ways of doing their jobs.

At the heart of the program are several learn, plan, do cycles. After learning the first part of the process (either by reading the Field Guide or by participating in a One Bite at a Time training program), you will plan how to apply these new skills to solve real problems with your team.

The doing part involves running a series of workshops with your team over a three month period. This ensures the involvement and engagement of everyone. There are four stages:

1. Define

In the Define stage, you’ll work with your team to discuss and clarify your customer requirements. You will then use a structured series of exercises to define a problem: something that’s stopping you from meeting your customer requirements.

2. Measure/Analyse

In this stage you’ll measure the problem and some likely causes of the problem. This will give you a greater insight into the problem and the best way to resolve it.

3. Improve/Control

This stage involves making the improvements and ensuring that any gains are sustainable. Typical Control tasks involves documenting the new process and ongoing measurements to ensure that the problem doesn’t reappear.

4. Present

Towards the end of the program, there is a presentation to management on the results achieved and lessons learnt. A pre-determined presentation date ensures motivation stays high during the program. The presentation also provides recognition for the effort made and achievements gained in the One Bite at a Time program.

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